FAQ How to use my mobile phone in the Netherlands?

FAQ How to use my mobile phone in the Netherlands?

Frequently asked questions


Does my mobile phone work in the Netherlands?

In the Netherlands the GSM network is used for mobile communications. Cell phones of travelers from the USA, Canada, Asia, South America and other overseas places will work in the Netherlands. In some cases, cell phones may have a sim lock. This can only happen when you have bought the phone from a mobile network provider. If your phone has such a lock, you can contact your provider and ask to remove the sim lock since you will be traveling abroad.


Do I need to register my cell phone in the Netherlands?

In the Netherlands there's no registration scheme in place for prepaid sim cards. This means you can easily buy a prepaid sim card and install it in your smart phone to use it for phone calls and data during your trip.


Why is it expensive in Europe to use a cell phone with subscription from destinations such as USA, Canada, South America and Asia?

When you travel to another continent such as Europe you must pay data roaming charges. That is why using your own mobile phones data plan can get very expensive when traveling internationally. You can easily solve this by buying local prepaid sim cards. This way, you will enjoy very attractive rates while making phone calls and using mobile data in the Netherlands and in other European countries.


What are data roaming charges?

Roaming charges are extra fees that consumers pay when they leave the coverage area of their provider and 'roam' into the network of another provider. Because of the roaming charges, when you travel to overseas destinations such as Europe and use your cell phone there, your data and phone call charges are very high. Common tasks such as checking your email, browsing the internet and using apps will get very expensive. This can easily be solved by using local prepaid sim cards when traveling.


How to avoid roaming charges?

The cheapest way to avoid roaming charges when traveling to Europe and to the Netherlands is to buy a local prepaid sim card. Local sim cards enable you to use your mobile phone at attractive local data rates for calls and internet.


How do prepaid SIM cards work?

When you install a prepaid sim card in your cell phone, it grants you access to the network of the local provider. These sim cards will always come in at very attractive price ranges in comparison to what you pay for data roaming. With the sim card installed you can make phone calls and use any app or feature on your phone that uses data like WhatsApp, email, Face Time, navigation and the like. Keep in mind that with a new card you will also receive a new local phone number. Make sure to share it with the people you want to contact while you’re in the Netherlands.


Do I pay for incoming calls when I use a prepaid local sim card?

No, incoming calls are free of charge in the Netherlands and in Europe when you have a local prepaid sim card installed in your cell phone.


Where can I buy prepaid sim cards in the Netherlands?

When arriving at Amsterdam Airport, you can buy prepaid sim cards for the Netherlands and for Europe at the Airport Telecom shop, which is conveniently located in the Arrival Hall 1 & 2. Free delivery of sim cards to any address in the Netherlands is possible too.


Can I place orders in advance and know the phone number of the reserved sim card?

Yes, travelers can preorder sim cards at the Airport Telecom website and receive their reserved phone number by email before starting their trip to the Netherlands.


How to install a prepaid sim card in my cell Phone?

When you buy a local sim card in the Airport Telecom shop our English-speaking staff will install it for you and give you all the information you need to use your phone in the Netherlands and in Europe. In case of questions, you can reach the Airport Telecom store at Amsterdam Airport by calling +31 20 6530999.


What options of the local sim cards are available in the Netherlands?

Airport Telecom offers local prepaid sim cards for the Netherlands and for the whole of Europe. For both regions we offer sim bundles with different amounts of call credit and data. Your choice of sim card will depend on how much data you need and if you will stay in the Netherlands or if you will travel around to various countries in Europe.


Which SIM card is the best for Amsterdam and for the Netherlands?

For travelers staying in the Netherlands, we offer our local prepaid 10GB and 35GB sim cards with very attractive rates for data and calls, and with incoming calls free of charge.


Which SIM card is the best for Europe?

A great solution for travelers going to different European countries, such as Italy, France, Germany and Belgium, is our prepaid sim card Europe. It has the benefit of having one phone number for the whole of Europe, a large data bundle as well as unlimited calls and text messages.


What is an eSIM?

An eSIM is a digital sim that allows you to activate a data plan from your provider without having to use a physical sim card. Most of the time eSIMs are easier to install than the physical sim cards, but in effectiveness and performance there is no difference. Due to their higher price ranges though, we still offer normal prepaid sim cards as well as the eSIMs.


How much does a local sim card for the Netherlands cost?

We offer a variety of bundles for the Netherlands as well as for Europe, with prices ranging from €24.99 to €49.99 for our Dutch bundles, and €54.99 for our European sim and eSIM.


How can I charge my American cell phone in the Netherlands?

Electricity sockets in the Netherlands and in the rest of Europe are not compatible with American plugs. Please note that you need a travel adapter to be able to charge your phone. Also make sure that your charger can accept a voltage range up to 240V. It will say so on the label of your charger. Most chargers nowadays do but if yours doesn’t, you will need to buy one that does.


Can I use the internet of the 10 GB sim card Netherlands and the 35 GB sim card Netherlands in the rest Europe?

With the 10GB bundle, you can use 10GB internet in Europe, and with the 35GB bundle, 20 GB of internet can be used in Europe.


How long are data bundles valid on the Dutch sim card?

Data bundles are valid for 30 days after activation or until your data runs out.


How can I top-up a Dutch sim card?

You can top it up at petrol stations, bookshops or supermarkets with a top up voucher (the instruction how to top it up will be mentioned on the voucher) or you can top it up online with a European creditcard.


How can I check my phone number on the Dutch sim card?

You can dial *102# to see the phone number.


How long is the Dutch sim card valid?

Within 4 months you have to top up the sim card otherwise you will lose the number as well as the call credit.


The data won’t work on the Dutch sim card, what can I do?

Please select the network settings on your cell phone and fill in the APN settings:

  • APN (or Access point name): data.lycamobile.nl
  • Username: lmnl
  • password: plus

Then turn on the mobile data and data roaming.


Can I use the Dutch sim card as a hot spot?

Yes you can use the Dutch sim card as a hot spot.


How to set up a hot spot in an android phone?

In an android cell phone hot spot settings will automatically be configured. You can find it and turn it on in your settings.


How to set up a hot spot in an iPhone?

In an Apple iPhone you need to configure the hot spot settings manually: Go to cellular data settings, APN settings and scroll down to the hot spot field. Fill in the APN settings:

  • APN: data.lycamobile.nl
  • Username: lmnl
  • password: plus.